FAQ
General Questions
What is RLmart?
RLmart is an online store that offers a wide variety of products to meet your everyday needs. From electronics to home goods, we strive to provide high-quality items at competitive prices.
How can I contact RLmart customer service?
You can contact our customer service team via email at shop.rlmart@gmail.com or by chat (+91) 97900-28097. Our team is available Monday to Friday from 9 AM to 5 PM (GMT +5.30).
Where is RLmart located?
RLmart is an online-only store, which allows us to keep our overhead costs low and pass the savings on to you. Our headquarters are located in chengapattu, Tamilnadu, India..
Ordering and Payment
How do I place an order?
To place an order, simply browse our products, add the items you want to your cart, and proceed to checkout. You will be prompted to enter your shipping information and payment details.
What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments through PayPal and Shopify Payments.
Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact our customer service team as soon as possible. Once an order has been processed and shipped, we are unable to make any changes or cancellations.
Shipping and Delivery
How much does shipping cost?
Shipping costs vary depending on the size and weight of the items and the shipping destination. You can calculate the shipping cost during the checkout process.
How long will it take for my order to arrive?
Delivery times vary based on your location and the shipping method selected. Typically, orders are processed within 1-3 business days and delivered within 5-14 business days (depends on location).
Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping costs and delivery times will vary depending on the destination.
Returns and Exchanges
What is your return policy?
We offer a 5-day return policy on most items. If you are not completely satisfied with your purchase, you can return the item for a refund or exchange. Please note that some items may be final sale and not eligible for return.
How do I return an item?
To return an item, please contact our customer service team to initiate the return process. You will receive a return authorization number and instructions on how to ship the item back to us.
Can I exchange an item?
No, we aren't offer exchanges for items that are defective or damaged.
Products and Inventory
Are all products in stock?
We strive to keep all items in stock, but occasionally, popular items may sell out quickly. If an item is out of stock, you can sign up to be notified when it becomes available again.
How can I find more information about a product?
Detailed product information is available on each product page. If you have any additional questions, please contact our customer service team for assistance.
Promotions and Discounts
Do you offer any discounts or promotions?
Yes, we offer various promotions and discounts throughout the year. To stay updated on our latest offers, sign up for our newsletter and follow us on social media.
Can I use multiple discount codes on one order?
Only one discount code can be applied per order. If you have multiple discount codes, choose the one that offers the best value for your purchase.
How do I apply a discount code?
To apply a discount code, enter the code in the designated field during checkout. The discount will be applied to your order total.
Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 14 business days from the time your package arrives back to us for a refund to be issued.
